This section contains answers on frequently asked questions we commonly get from our customers. However, if you can't find the information you need, you're welcome to ask us anything via phone, email or sales chat!
What makes Gsamc stand out from other unlocking services?
Gsamc offers a combination of speed, reliability, and outstanding customer service. Our remote SIM unlocking process is designed to be quick and efficient, with most unlocks completed in under 15 minutes. We also provide live order tracking and a dedicated 24-hour customer service team to assist you at any time.
How does the remote unlocking process work?
Our unlocking service is completely remote, done from the comfort of your home. For iPhone unlocks, the process is instant, allowing you to swap the SIM card immediately. For other manufacturers, we provide an unlock code which you can enter on your device. Throughout the entire process, your phone remains with you and your service contract remains active.
Is the unlocking permanent and safe for my phone?
Yes, our unlocks are permanent. We whitelist your phone's IMEI with the manufacturer, ensuring a permanent unlock that does not void your warranty. This means you can use your device with any network worldwide without any future interruptions.
Is Gssamc cost-effective compared to other unlocking services?
Yes, we pride ourselves on providing the fastest and most affordable unlocking service available. Our prices are competitive, and considering the speed and reliability of our service, you’ll find that Gsamc delivers exceptional value for your money.
How can I get help if I encounter issues during the unlocking process?
Our customer service team is available 24 hours a day to assist you with any inquiries or issues you may encounter. You can reach out to us via our website or customer support channels, and we’ll be happy to help you resolve any concerns.
Which devices and networks does Gssamc support?
Gssamc supports a wide range of devices and networks from around the world. Whether you have an iPhone or another manufacturer’s device, you can contact us for assistance to see if we can unlock your specific phone model and network.
Feel free to reach out to us with any additional inquiries or to get started with unlocking your mobile device today!
I have purchased a locked mobile from my service provider; how can I unlock it?
To unlock your mobile device, you typically need to contact your service provider. They may require you to meet certain conditions, such as completing your contract or paying off the device. Once eligible, they will provide you with an unlock code and instructions to unlock your device.
I’ve forgotten my handset’s security code; can it be reset?
Yes, you can reset your handset’s security code. The method varies depending on the manufacturer and model of your phone. Generally, you can perform a factory reset if you don’t mind losing your data. If you have a Google or Apple account associated with your device, you may be able to reset the code through those accounts as well.
I want more information about a handset; how can I access the technical records?
To access technical records about a handset, you can visit the manufacturer's official website, where they often provide specifications, user manuals, and support documentation. You can also contact customer support for detailed technical information.
I don’t know what device to purchase; what should I spend and where can I buy it?
When choosing a device, consider your budget, needs (such as camera quality, battery life, and storage), and platform (iOS vs. Android). Research online reviews and comparisons to guide your decision. You can purchase devices from authorized retailers, official brand stores, or reputable online marketplaces like Amazon or eBay.
I want to buy a second-hand phone; what guidelines should I follow?
When buying a second-hand phone, follow these guidelines:
I don’t trust the phone’s report; can I find out if it’s blacklisted?
Yes, you can check if a phone is blacklisted using its IMEI number through various online services. Many websites and apps let you enter the IMEI and provide information about the device's status. You can also contact service providers directly to confirm if the device is blacklisted.
I don’t know who my service provider is; how can I find out this information?
To find out your service provider, you can check the phone's settings under "About Phone" or "Network." Alternatively, you can remove the SIM card and check if the carrier name is printed on it. If you still can’t identify it, you can insert the SIM card into another unlocked phone to see if it connects to a network.
How soon can you ship an order after it has been paid?
After the order is paid, we ship it within two business days (Monday to Friday). The delivery time depends on the shipping company you choose and the destination, which may take anywhere from 3 to 60 days. For further details, see our Shipment Options.
What shipping companies do you work with?
We work with leading shipping companies such as DHL and FedEx. You can find more information in our Shipping Options section.
What is the best shipping company for my country?
To identify the best shipping company for your needs, you can calculate the delivery cost and estimated delivery time before making a purchase. Simply click the "Delivery Details" button below the "Add to Cart" button and fill in your product quantity, country, and zip code to see all available shipping options. You can also refer to our video on how to find out shipping costs or contact our sales chat for assistance.
How can I change the shipping stock from Hong Kong Stock (HK) to Poland Stock (EU)?
If your destination address is outside the EU, your order will automatically be shipped from our HK stock. If you would like to change the stock, please contact our sales chat, and our managers will assist you.
How can I track my order?
Once your order has been shipped, we will email you the tracking number. For more information about the shipping companies and tracking, please refer to our Shipping Options section.
Can I get free shipping?
To find out about free shipping options, please check our Offers and News pages for any active promotions. You can also refer to our video on how to get a lower price.
I placed an order a few days ago, but it has not been shipped yet.
If your order hasn’t been shipped, please send us your order number via email or reach out through our sales chat. There may be a need for additional information before we can process your order.
Do you have cash on delivery?
No, we do not offer the cash-on-delivery option. Please refer to our Payment Options for more details.
My order came with a damaged (missing) item. What should I do?
Our warranty does not cover damage or loss of products that occur during delivery. Therefore, please check your parcel as soon as you receive it and compare the contents with the packing list in the presence of the courier. If an item is damaged or missing, please report it to the delivery company for further reimbursement.
What should I do if my package is damaged and I bought it from a reseller?
We are not responsible for damaged packages or delays after the order has been shipped. If you receive a damaged package, regardless of whether it was purchased from us or a reseller, you should contact the delivery company for reimbursement. If you purchased the item from a reseller, please reach out to them directly for assistance.
Do you process orders over the weekend?
No, we only process orders Monday to Friday. If you place an order over the weekend, it will be processed on the following Monday.
Where can I find the rules and guidelines for making a purchase on your website?
General rules on how to make a purchase are available in the "How to Shop" section of our website. We highly recommend reviewing this section before proceeding with your purchase to ensure a smooth shopping experience.
I'm not sure which product is right for me. What should I do?
No problem! We understand that choosing the right product can be challenging. Please contact us via phone, email, or our sales chat. Our team is here to listen to your needs and guide you towards the best options.
Can I get personalized recommendations based on my specific needs?
Absolutely! When you reach out to us through phone, email, or sales chat, we can discuss your particular requirements and preferences. This way, we can provide tailored recommendations that suit your situation.
How do I contact you for product guidance?
You can contact us through multiple channels. You can call us on our customer service number, send us an email, or use our sales chat feature on our website. Choose the method that is most convenient for you!
What information should I provide when seeking help with product choices?
When reaching out, it helps to share details such as your budget, intended use, preferences, and any specific features you're looking for. The more information you provide, the better we can assist you in finding the right product.
Is there a cost associated with receiving product guidance?
Not at all! Our product guidance and recommendations are completely free of charge. We are here to help you make an informed choice without any obligation.
How quickly can I expect a response when I contact you?
We strive to respond as quickly as possible. If you reach out via phone, you may connect with us immediately. For email inquiries, we typically respond within one business day, and our sales chat is usually answered promptly during operating hours.
What if I'm still unsure after getting recommendations?
If you still have questions or feel uncertain after receiving our recommendations, don’t hesitate to ask for further clarification or additional options. We are here to ensure you feel confident in your decision.
Can I get help after purchasing a product in case it doesn’t meet my needs?
Yes! Our customer support is available even after your purchase. If the product doesn’t meet your expectations, please contact us, and we can assist you with returns or exchanges, or help you find a more suitable option.
Do you have a minimum order requirement?
Yes, our minimum order requirement is USD 50.
How can I pay using my credit card?
We accept card payments made through Flutterwave. For more detailed information, please refer to the Payment
Can I buy products directly on your website?
Absolutely! You can place an order directly on our website by adding an item to your cart and following the instructions provided.
Why do some products have no "Add to Cart" button?
If a product does not have an "Add to Cart" button, it means that the item is currently not available for ordering.
How can I buy a product that is out of stock?
If a product is out of stock, simply click the "Notify when in stock" button. This will add the item to your Waiting List, and you will be notified via email as soon as it becomes available. Options section on our website.
The product I ordered is no longer available. Why?
In some instances, if there is only one item left in stock, multiple clients may attempt to order it simultaneously. In such cases, the item is sold and shipped to the client who completes the payment first.
The product I want to buy has no price listed. What should I do?
This situation can arise when the product is not yet available in our stock, and a price has not been determined. To find out the price, please click the "Contact Manager" button for assistance from our team.
Can I add something to my order after it has been paid?
It depends on whether your order has already been dispatched. If your package has not yet left our stock, we may be able to change its contents. Please feel free to contact us via phone, email, or sales chat for further assistance.
Does the product price include shipping costs?
No, the product price does not include shipping costs. Shipping fees are calculated separately during the checkout process, depending on your location, package weight, and chosen shipping company. Some products may have free delivery options, which will be clearly marked on the product page.
How fast can you provide a digital product? How do I get it?
Generally, all orders for digital products are processed within 1 working hour after we receive your full payment. However, in some cases, it may take up to 24 hours. Please note that during weekends and public holidays, digital product delivery may exceed 48 hours. You will receive detailed instructions for using the digital product via the email you provided during registration once we confirm your payment.
I have a repair business, can I get a reseller discount?
Our prices are transparent and already offer the best discounts for repair shop owners and resellers. You can find our rates on our website. For select models and orders (up to 10 devices at a time), we have special distributor pricing with 5% to 10% discounts. Reach out to us for details.
How can I reset my password?
To reset your password, go to the login page and click on the "Forgot Password?" link. You will be asked to enter your email address. After submitting, check your email for a password reset link. Follow the instructions in the email to set a new password.
I am unable to access certain features on the website. What should I do?
If you are having trouble accessing specific features, ensure you're logged into your account and that your subscription is active. If issues persist, try clearing your browser's cache or switching to a different browser. If the problem continues, please contact our support team for further assistance.
What should I do if I encounter an error message while using the website?
If you see an error message, take note of its content and the action you were attempting. Refresh the page, and if the issue persists, please contact our support team and provide them with the error message and any relevant details about the issue.
How can I update my account information?
To update your account information, log in to your account and navigate to the "Account Settings" or "Profile" section. There, you can modify your personal details, including your email address, password, and any other relevant information. Don’t forget to save your changes before exiting.
Why is my payment not going through?
If your payment is not being processed, first ensure that you have entered your payment details correctly. Check for sufficient funds and verify that your card is not expired. If everything seems fine and the payment is still unsuccessful, please try a different payment method or contact your bank. You may also reach out to our support team for assistance.
What should I do if the website is loading slowly?
If you are experiencing slow loading times, try the following: clear your browser cache, disable any unnecessary browser extensions, or check your internet connection. If the website continues to load slowly, it may be experiencing heavy traffic or maintenance, and you can check our social media channels for updates.
How can I report a technical issue on the website?
To report a technical issue, please visit our support page and fill out the technical issue report form. Be as detailed as possible about the problem you are experiencing, including any error messages or screenshots that could help us understand the issue better.
How can I get a discount?
You can obtain discounts by clicking on the "Buy wholesale and save" button, which will display the range of discounts available for purchasing more than one unit. For orders of 10 or more units, please consult our sales managers for specific pricing. Additionally, registered users who have entered their birth date on their personal info page will receive a 5% discount coupon valid for 14 days after their birthday, applicable to the entire product range (excluding special offers). Don't forget to check our Offers page for bundle deals and free shipping opportunities!
How do I use a discount coupon?
To use a discount coupon, enter the provided code in the "Enter coupon code" field during the checkout process. This code grants you a one-time discount off the retail price. Please note that this discount cannot be combined with other discounts and can only be applied to products at regular prices and certain shipping conditions.
What should I do if my coupon code doesn't work?
If your coupon code isn’t working, please check the following:
How can I become a reseller?
To become a reseller of GSSAMC products, your initial order must consist of at least 3 boxes/dongles/activations. Subsequent orders should total 2 or more items each month. For Server Credits, your first order must include at least 1000 credits, with future orders requiring a total of 10,000 credits per month. If you meet these requirements, please reach out to us for the next steps!
Are there any restrictions on the discount coupons?
Yes, discount coupons can typically be applied only to products with regular prices and are subject to specific shipping conditions. Additionally, they cannot be combined with other discounts or applied to special offers.
Can I receive discounts if I'm a first-time buyer?
First-time buyers may be eligible for specified promotional offers. However, you should check our Offers page for details, as promotions frequently change. You may also create an account to receive future discounts and offers tailored to your shopping behavior.
Can I receive discounts if I'm a first-time buyer?
First-time buyers may be eligible for specified promotional offers. However, you should check our Offers page for details, as promotions frequently change. You may also create an account to receive future discounts and offers tailored to your shopping behavior.
How often do you update your discount offers?
Our discount offers and promotions are regularly updated. We recommend visiting our Offers page frequently or subscribing to our newsletters to stay informed about the latest discounts available on our website.
If you have any further questions or need assistance, feel free to reach out to our customer service team!
How can I claim my warranty if I have an issue with my product?
If you encounter any issues with your product that you believe are covered under warranty, please contact our customer service team with your order details. They will guide you through the warranty claim process as outlined in our Warranty Terms.
Are there any exclusions to the warranty?
Yes, certain exclusions may apply. Common exclusions include damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. For a comprehensive list of exclusions, please refer to our Warranty Terms.
Can I transfer the warranty to someone else?
Warranty transferability depends on the manufacturer’s policy. Some brands allow the warranty to be transferred, while others do not. Please check the specific terms associated with your product or contact our customer service for clarification.
What should I do if I lose my proof of purchase?
Proof of purchase is usually required to claim a warranty. If you lose your receipt or order confirmation, please contact our customer service. They may be able to retrieve your order information based on your account details and assist you further.
Do I have to register my product to activate the warranty?
Some manufacturers require product registration to activate the warranty, while others do not. Please refer to the Warranty Terms specific to your product for any registration requirements.
What should I do if my product is damaged upon arrival?
If your product arrives damaged, please contact our customer service immediately with photos and details of the issue. We will assist you in resolving the situation swiftly, including possible replacement or refund options, as covered under our return policy.
Feel free to reach out if you have more questions regarding our warranty policy or any other inquiries!
What is a Tax ID?
A Tax ID, or Tax Identification Number, is a unique number assigned to individuals and businesses for tax purposes. It is used by tax authorities to track tax obligations and compliance. The specific name and format of a Tax ID may vary by country.
What are the different types of Tax IDs?
Different types of Tax IDs include:
Who needs a Tax ID?
Individuals, businesses, and entities that have tax obligations to the government usually need a Tax ID. This includes self-employed individuals, corporations, partnerships, and non-profit organizations.
A Tax ID is essential for various purposes:
How do I obtain a Tax ID?
To obtain a Tax ID, you typically need to fill out an application specific to your country’s tax authority. In the U.S., for example, you can apply online for an EIN, or submit Form W-7 for an ITIN.
What is a subscription in the context of your service?
A subscription allows you to receive newsletters and promotional offers after registering with our service. You can select specific business categories that interest you and tailor the content you receive.
Do I need to be registered to subscribe?
No, you can subscribe to our newsletters and offers even if you are not registered. Please visit the Subscriptions page to set your preferences.
How can I unsubscribe from newsletters?
You can unsubscribe from any of our newsletters at any time by following the unsubscribe link provided in the email or by visiting your account settings if you're a registered user.
What types of content will I receive through my subscription?
Subscribers will receive updates on promotions, company news, industry insights, and tailored content based on the business categories they choose.
Is my personal information safe when I subscribe?
Yes, we prioritize the security of your personal information. We use secure methods for data storage and transmission, and we adhere to data protection regulations to ensure your privacy is maintained.
Feel free to reach out if you have any more questions about Tax IDs or the subscription process!
