This guide outlines essential instructions, guidelines, and protocols to be followed diligently before initiating any Samsung device repair service related to IMEI and CPID issues.
For devices locked to Mexican carriers, it’s important to note that these operators have implemented an advanced MDM-style lock. Even if the unlocking process seems successful, the device may relock within minutes of rebooting. Therefore, do not order services for this device as it is no longer supported.
If your device has previously been unlocked and you attempt to request a new unlocking process, please be aware that refunds cannot be issued once the job is completed. Additionally, if offline tools have been utilized on JDM/MTK devices, and the phone subsequently prompts for a code, or if there are issues with the EFS, refrain from submitting an unlock request. Again, do not order services for this device as it is no longer supported.
Before proceeding with any repair or unlocking service, ensure the device is not locked by device services, payment services, KG, or MDM. If there has been any tampering with the device’s EFS, do not order this device as it is no longer supported.
Check Device/Payment Services:
To verify the operational status of the device:
T-Mobile and Metro devices are now integrated within a verification database. A device that hasn’t been paid off will not work on T-Mobile or its MVNOs even after being unlocked using the CPID server tool. Always verify the device status directly on the T-Mobile website before processing.
If the search result on the T-Mobile site reads: “We can’t confirm that this device is unblocked. Please contact the original wireless carrier for information about the device’s status,” this device will not work on T-Mobile.
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Requirements:
If your speeds fall below this threshold, please improve your connection for an optimal experience.
Communicate vital information to customer service via live chat, including:
For IMEI repair, please provide two new IMEI numbers that will be added to your device. Ensure these IMEIs are clean and free from historical issues, as any errors can have irreversible consequences.
Follow these steps:
Eliminate Lock Screen Issues:
Screen Saver Settings:
Important Note: Once the repair job commences, ensure the phone remains connected and undisturbed until instructed otherwise.
The entire process typically lasts between 10 to 20 minutes, but may extend up to 24 hours due to server availability. Therefore, please be aware that once initiated, the process cannot be canceled.
Please be advised that no refunds will be granted once the job has been completed, including in cases of device tampering or any server-related delays. Your full understanding and adherence to these guidelines are crucial for a successful repair or unlock experience.
